1. Introduction
At Bitbull Technologies Pvt. Ltd. ("we," "our," or "us"), we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
By using our website or services, you consent to the data practices described in this policy.
2. Information We Collect
2.1 Personal Information
We may collect personal information that you voluntarily provide to us, including:
- Name and contact information (email, phone number, address)
- Company information and business requirements
- Payment information (processed securely through Razorpay and direct bank transfers)
- Bank account details for direct transfer payments
- Project specifications and technical requirements
- Communication records and correspondence
2.2 Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address and browser information
- Device information and operating system
- Website usage patterns and analytics data
- Cookies and similar tracking technologies
- Referral sources and page visits
2.3 Client Data
For our services, we may process and store:
- Business data and application information
- Database content and user information
- System logs and performance metrics
- Backup data and configuration files
3. How We Use Your Information
We use collected information for the following purposes:
- Service Delivery: To provide web development, mobile app development, and other technology services
- Communication: To respond to inquiries, provide support, and send project updates
- Payment Processing: To process payments securely through Razorpay gateway and direct bank transfers
- Project Management: To manage projects, track progress, and deliver solutions
- Technical Support: To provide 24/7 hosting support and maintenance services
- Website Improvement: To analyze website usage and improve user experience
- Legal Compliance: To comply with applicable laws and regulations
4. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share information in the following circumstances:
- Service Providers: With trusted third-party service providers (like Razorpay) and banking partners who assist in our operations
- Legal Requirements: When required by law or to protect our rights and interests
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Consent: When you have given explicit consent to share information
- Emergency Situations: To protect the safety and security of our services and users
5. Data Security
Security Measures
We implement comprehensive security measures to protect your information:
- SSL encryption for all data transmission
- Secure server infrastructure and regular security updates
- Access controls and authentication systems
- Regular security audits and vulnerability assessments
- Data backup and disaster recovery procedures
- Staff training on data protection and security protocols
While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
6. Data Retention
- We retain personal information for as long as necessary to provide services
- Project-related data is retained for the duration of the project and support period
- Financial records are retained as required by applicable laws
- Website analytics data is typically retained for 26 months
- Data is securely deleted when no longer needed for business purposes
7. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request transfer of your data to another service
- Restriction: Request restriction of processing
- Objection: Object to certain types of processing
- Withdraw Consent: Withdraw consent for data processing
To exercise these rights, please contact us at privacy@bitbulltech.com
8. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your experience:
- Essential Cookies: Required for website functionality
- Analytics Cookies: Help us understand website usage patterns
- Performance Cookies: Improve website performance and speed
- Marketing Cookies: Used for targeted advertising (with consent)
You can control cookie settings through your browser preferences. Note that disabling cookies may affect website functionality.
9. Third-Party Services
We may use third-party services that have their own privacy policies:
- Razorpay: Online payment processing services
- Banking Partners: For direct bank transfer processing
- Google Analytics: Website analytics and performance monitoring
- Cloud Providers: AWS, DigitalOcean, Google Cloud for hosting services
- Email Services: For communication and notifications
We encourage you to review the privacy policies of these third-party services.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information during international transfers, including standard contractual clauses and adequacy decisions.
11. Children's Privacy
Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information promptly.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.
13. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Bitbull Technologies Pvt. Ltd.
F298, Sector 74
Mohali, Punjab - 160059
India