Refund Policy

Please read our refund policy carefully before making any payments

Last updated: October 17, 2025

Important Notice

All payments made to Bitbull Technologies Pvt. Ltd. are NON-REFUNDABLE. By making a payment, you acknowledge and agree to this policy.

1. Policy Overview

At Bitbull Technologies Pvt. Ltd., we provide custom technology solutions including web development, mobile app development, AI solutions, and hosting services. Due to the nature of our services, all payments are considered final and non-refundable.

This policy applies to all services, including but not limited to:

  • Web Development Services (Laravel, CodeIgniter, etc.)
  • Mobile App Development (Flutter, etc.)
  • E-Commerce Solutions (Magento, Bagisto, etc.)
  • AI Agent Development
  • College Management Software
  • Server Administration & Cloud Solutions
  • Hosting and Maintenance Services
  • Consultation and Support Services

2. Why Our Services Are Non-Refundable

Our services are non-refundable for the following reasons:

  • Custom Development: All our solutions are custom-built according to specific client requirements
  • Resource Allocation: Payments secure development resources and team allocation
  • Intellectual Property: Work begins immediately upon payment confirmation
  • Time Investment: Our team invests significant time in planning and development
  • Project Commitment: Payments demonstrate serious commitment to project completion
  • Business Operations: Refunds would disrupt our business operations and resource planning

3. Payment Terms and Conditions

Accepted Payment Methods

  • Razorpay Payment Gateway: Secure online payments via credit/debit cards, UPI, net banking, and digital wallets
  • Direct Bank Transfer: NEFT, RTGS, and IMPS transfers directly to our bank account
  • All payments must be made through our accepted payment methods (Razorpay or direct bank transfer)
  • Project work begins only after payment confirmation
  • Payment schedules are agreed upon in the project contract
  • Bank transfer details will be provided upon invoice generation
  • Late payments may incur additional charges as specified in the agreement
  • All payments are final and non-refundable once processed
  • We reserve the right to suspend services for non-payment

4. Project Completion Guarantee

Our Commitment to You

While payments are non-refundable, we guarantee:

  • Project Delivery: We will deliver the agreed project as per specifications
  • Quality Assurance: All deliverables undergo rigorous testing and quality checks
  • Timeline Adherence: Projects are delivered within agreed timelines
  • Support Period: Free support is provided as per the agreement
  • Revisions: Reasonable revisions are included in the project scope
  • Documentation: Complete documentation and handover materials

5. Scope Changes and Additional Work

If you request changes beyond the original project scope:

  • Additional work will be quoted separately
  • Payment for additional work must be made before implementation
  • Additional work payments are also non-refundable
  • Original project timeline may be adjusted accordingly
  • All scope changes must be documented and agreed upon

6. Client Responsibilities

To ensure successful project completion, clients must:

  • Provide accurate and complete project requirements
  • Respond to queries and provide feedback within agreed timeframes
  • Provide necessary materials, content, and access credentials
  • Make payments as per the agreed schedule
  • Test and provide feedback during the development process
  • Approve deliverables within the review period

7. Service Suspension and Termination

We reserve the right to suspend or terminate services in the following cases:

  • Non-payment or late payment of invoices
  • Breach of contract terms and conditions
  • Failure to provide necessary information or materials
  • Abusive or inappropriate behavior towards our team
  • Request for illegal or unethical activities

Note: Service suspension or termination does not entitle clients to refunds for work already completed or payments already made.

8. Dispute Resolution

If you have concerns about our services:

  • Contact us immediately to discuss the issue
  • We will work with you to resolve any legitimate concerns
  • Additional work may be provided to address issues
  • All disputes are subject to the terms of the original contract
  • Legal disputes will be resolved in Mohali, Punjab, India courts

Important: Disputes do not entitle clients to refunds, but we are committed to resolving issues to ensure client satisfaction.

9. Force Majeure

In case of force majeure events (natural disasters, pandemics, government actions, etc.) that prevent service delivery, we will work with clients to reschedule or modify projects. However, force majeure events do not entitle clients to refunds for payments already made.

10. Payment Processing

Online Payments (Razorpay)

  • Online payments are processed securely through Razorpay
  • Payment processing fees are non-refundable
  • Failed transactions do not result in charges
  • Successful transactions are immediately non-refundable
  • Payment confirmations are sent via email
  • We do not store credit card or payment information

Direct Bank Transfers

  • Bank transfer details are provided upon invoice generation
  • Clients must include invoice number in transfer reference
  • Transfer confirmation is required before work commencement
  • Bank processing times may vary (1-3 business days)
  • All bank transfers are final and non-refundable
  • We do not store your bank account information

11. Contact Information

For any questions regarding this Refund Policy or payment-related inquiries, please contact us:

Bitbull Technologies Pvt. Ltd.

F298, Sector 74
Mohali, Punjab - 160059
India

Phone: +91 98725 47685, +91 97794 77685

Email: billing@bitbulltech.com

General Contact: contact@bitbulltech.com

Final Acknowledgment

By making any payment to Bitbull Technologies Pvt. Ltd., you acknowledge that you have read, understood, and agree to this Non-Refundable Policy. You understand that all payments are final and non-refundable, and you consent to the terms outlined in this policy.